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Tosa assessments and certification exams on Microsoft Outlook
Assessments are not required to be proctored when taken remotely, while certification exams must be taken in-person or via our remote proctoring solution.
|Assessment test||Certification exam|
|Number of questions||NA||NA|
|Exam protocol||Taken online||Taken online under proctored conditions, in-person or via our remote proctoring system|
|Results||Skill level on a 1 to 5 scale. Detailed skills reports||Score on a 1 to 1000 scale. Diploma delivered within 5 business days|
Environment, parameters, backup
In this domain, candidates are tested on their knowledge of the Outlook interface (ribbon, navigation pane, folders, inbox items), the customization of each item, and the use of the Out of Office Assistant and the print options manager. This is also where you will find questions about data management, archiving and backup, and creating and customizing accounts.
The questions in this domain assess candidates on composing and sending e-mail messages, e-mail formatting, adding different types of attachments, and using Outlook features (cc: and bcc: features, adding a signature, creating delivering and reading receipts, creating rules and alerts). This domain also includes the use of rules and alerts, message management, and searching for information.
Calendar and tasks
This domain tests the candidate’s ability to manage an Outlook calendar and tasks (creating appointments and meetings with different options such as priority, recurrence, and reminders; receiving and responding to invitations; creating tasks; customizing the display; and printing a calendar), as well as their ability to manage delegation and sharing. Within advanced levels, this domain also includes questions on task management (task creation, display customization).
Contacts and notes
The domain covers Outlook contacts maintenance: adding new contacts, creating distribution lists that can be shared and distributed in different formats, displaying contacts in various ways, and grouping them by criteria.