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Tosa assessments and certification exams on Salesforce

Assessments are not required to be proctored when taken remotely, while certification exams must be taken in-person or via our remote proctoring solution.

Skills Badging with Credly

We partnered with Credly to help our earners share their new certification, and the skill set associated with it, on their resumes, CVs, or professional social media profiles. You can earn a skills certification badge from Credly when you score "Productive" level or higher on the Tosa Salesforce Certification Exam.

Available Badges for Salesforce

• Tosa Salesforce Certified User – Productive Level
• Tosa Salesforce Certified User – Advanced Level
• Tosa Salesforce Certified User – Expert Level

Skill Domains Assessed

Tool environment

This domain covers skills related to managing the CRM interface, managing reports, dashboards, and data as well as the calendar.

• User Interface
• Report
• Dashboard
• Data organization
• Calendar

Client Relationship Management

This block of competencies gathers questions on the management of customers, contacts, prospects; the creation of accounts and campaigns.

• Contacts
• Leads
• Campaign
• Account

Organization of the activity

Candidates are tested on the management of their tasks, the inventory of histories, emailing, events and call centers.

• Task management
• History and Log
• Email
• Events
• Calls

Sales process management

Skills tested in this domain include lead and prospect status and opportunity management. Business process integrity skills and Salesforce Knowledge are also tested.

• Status of a lead / prospect
• Opportunities
• Status / Managing an opportunity
• Business Process Integrity
• Knowledge / knowledge base

Certification Exam Detail

The Tosa Salesforce Certification Exam relies on a database of more than 250 questions. It is composed of a mix of 35 questions, including multiple-choice, interactive, and live in-the-application questions, and lasts 1 hour. The algorithm adapts to each answer of the candidates to adjust the difficulty level of the questions until they reach the exact definition of the candidates’ level by calculating the limit of their skills. Candidates receive a numeric score out of 1000 points associated to a proficiency level on a five-level scale. Candidates who score between 1 and 550 points don't earn the certification. They will not receive a diploma but a certificate of completion. Candidates who score 551 points or above earn the certification. They will receive a diploma by email within five (5) business days  and are eligible to receive a Credly digital badge.

The Tosa Salesforce Certification Exam is valid for three (3) years. Once expired, earners must retake the certification to maintain it over time. Earners wishing to demonstrate skills development and personal growth may re-take the exam to improve their score at any time. There is no waiting period between two attempts.

Rules & Technical Requirements

Tosa certifications must be taken under specific proctoring conditions. For more information about Tosa certification exam rules and technical requirements, please visit our dedicated exam policies page or consult the downloadable PDFs below.

Prepare For Your Certification Exam

In order to be well prepared for your exam day, we recommend:

• Taking at least one Tosa assessment test prior to your exam
  The Tosa assessment test, like the certification exam, is an adaptive test composed of a mix of multiple-choice, interactive, and live in-the-application questions. It contains 25 questions and lasts 40 minutes. It does not need to be taken under proctored conditions. Results are delivered on the same 1-to-5 proficiency level scale and includes detailed skills reports to help determine student or candidate strengths and weaknesses before taking the certification exam.
• Utilizing the free practice tests available on our website
  In addition to our Tosa assessment tests, we offer short practice tests for free. Simply navigate to and click on the “Free practice test” button on the top right of the page, then select which test subject you’d like to practice.
• Taking a Tosa-aligned course
  We have partnered with several eLearning providers and publishers to provide online courses that align with the Tosa certification objectives. To achieve a productive level or higher for a Tosa certification, it requires candidates an average of 150 hours of training and hands-on experience with Salesforce. This average training time depends on their pre-existing skills or knowledge, the expected outcome for the certification (score/level), and the provider.

Need more details ?

• Tosa Salesforce Skill Domains & Product Brochure (PDF)