Microsoft Outlook

Available languages : French, English, Dutch, Spanish, Italian, German
Version(s) : 2010, 2016

Skill in Microsoft Office (PowerPoint, Word, Excel) is a requirement for basic work-level productivity. Ensure your students or candidates are prepared for the workforce with a Outlook certification from a trusted, industry-recognized name in Tosa.

The Tosa Microsoft Outlook certification determines and validates a candidate’s proficiency and skill level in Microsoft’s personal information management software, which includes email, calendaring, task management, and more. The Tosa Microsoft Outlook certification supports students, trainees, employees, or jobseekers in their employment, professional, or academic objectives.

There are no eligibility requirements to take a Tosa certification exam. In K-12, we recommend using Tosa Microsoft certifications as part of a course or curriculum starting at grade 6.

Looking for a pre-employment test on Microsoft Outlook? Please visit Isograd Testing Services website.

Tosa assessments and certification exams on Microsoft Outlook

Assessments are not required to be proctored when taken remotely, while certification exams must be taken in-person or via our remote proctoring solution.

Assessment test Certification exam
Number of questions 15 20
Duration 30min 60min
Exam protocol Taken online Taken online under proctored conditions, in-person or via our remote proctoring system
Results Skill level on a 1 to 5 scale. Detailed skills reports Score on a 1 to 1000 scale. Diploma delivered within 5 business days

The Tosa Desktop Certified User for Microsoft Office certification

The Tosa Microsoft Outlook certification is part of the The Tosa Desktop Certified User for Microsoft Office certification .

More information about the Tosa Desktop bundle for Microsoft Office certification

Skills Badging with Credly

We partnered with Credly to help our earners share their new certification, and the skill set associated with it, on their resumes, CVs, or professional social media profiles. You can earn a skills certification badge from Credly when you score "Productive" level or higher on the Tosa Microsoft Outlook Certification Exam.

Available Badges for Microsoft Outlook

Tosa Desktop Proficiency Badging

Candidates that earn the Microsoft Outlook certification, plus two more Microsoft Office Tosa Desktop certifications, at the Productive level or above are entitled to receive a Tosa Desktop Certified User Credly badge that demonstrates complete proficiency in Microsoft Office software, which includes Microsoft Excel, Word, PowerPoint, VBA Excel, and Outlook.

Skill Domains Assessed

Environment, parameters, backup

In this domain, candidates are tested on their knowledge of the Outlook interface (ribbon, navigation pane, folders, inbox items), the customization of each item, and the use of the Out of Office Assistant and the print options manager. This is also where you will find questions about data management, archiving and backup, and creating and customizing accounts.


The questions in this domain assess candidates on composing and sending e-mail messages, e-mail formatting, adding different types of attachments, and using Outlook features (cc: and bcc: features, adding a signature, creating delivering and reading receipts, creating rules and alerts). This domain also includes the use of rules and alerts, message management, and searching for information.

Calendar and tasks

This domain tests the candidate’s ability to manage an Outlook calendar and tasks (creating appointments and meetings with different options such as priority, recurrence, and reminders; receiving and responding to invitations; creating tasks; customizing the display; and printing a calendar), as well as their ability to manage delegation and sharing. Within advanced levels, this domain also includes questions on task management (task creation, display customization).

Contacts and notes

The domain covers Outlook contacts maintenance: adding new contacts, creating distribution lists that can be shared and distributed in different formats, displaying contacts in various ways, and grouping them by criteria.

Certification Exam Detail

The Tosa Microsoft Outlook Certification Exam relies on a database of more than 90 questions. It is composed of a mix of 20 questions, including multiple-choice, interactive, and live in-the-application questions, and lasts 1 hour. The algorithm adapts to each answer of the candidates to adjust the difficulty level of the questions until they reach the exact definition of the candidates’ level by calculating the limit of their skills. Candidates receive a numeric score out of 1000 points associated to a proficiency level on a five-level scale. Candidates who score between 1 and 550 points don't earn the certification. They will not receive a diploma but a certificate of completion. Candidates who score 551 points or above earn the certification. They will receive a diploma by email within five (5) business days  and are eligible to receive a Credly digital badge.

The Tosa Microsoft Outlook Certification Exam is valid for three (3) years. Once expired, earners must retake the certification to maintain it over time. Earners wishing to demonstrate skills development and personal growth may re-take the exam to improve their score at any time. There is no waiting period between two attempts.

Rules & Technical Requirements

Tosa certifications must be taken under specific proctoring conditions. For more information about Tosa certification exam rules and technical requirements, please visit our dedicated exam policies page or consult the downloadable PDFs below.

Tosa Certification Exam Technical Requirements (PDF) Tosa Certification Exam Rules (PDF)

Prepare For Your Certification Exam

In order to be well prepared for your exam day, we recommend:

  • Taking at least one Tosa assessment test prior to your exam
    The Tosa assessment test, like the certification exam, is an adaptive test composed of a mix of multiple-choice, interactive, and live in-the-application questions. It contains 25 questions and lasts 40 minutes. It does not need to be taken under proctored conditions. Results are delivered on the same 1-to-5 proficiency level scale and includes detailed skills reports to help determine student or candidate strengths and weaknesses before taking the certification exam.
  • Utilizing the free practice tests available on our website
    In addition to our Tosa assessment tests, we offer short practice tests for free. Simply navigate to and click on the “Free practice test” button on the top right of the page, then select which test subject you’d like to practice.
  • Taking a Tosa-aligned course
    We have partnered with several eLearning providers and publishers to provide online courses that align with the Tosa certification objectives. To achieve a productive level or higher for a Tosa certification, it requires candidates an average of 150 hours of training and hands-on experience with Microsoft Outlook. This average training time depends on their pre-existing skills or knowledge, the expected outcome for the certification (score/level), and the provider.

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