Salesforce
Certification

Available languages: French, English

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Tosa assessments and certification exams on Salesforce

Assessments are not required to be proctored when taken remotely, while certification exams must be taken in-person or via our remote proctoring solution.

Assessment test Certification exam
Number of questions 8 8
Duration 40min 60min
Exam protocol Taken online Taken online under proctored conditions, in-person or via our remote proctoring system
Results Skill level on a 1 to 5 scale. Detailed skills reports Score on a 1 to 1000 scale. Diploma delivered within 5 business days

Skills domains and sub-domains

Tool environment

This domain covers skills related to managing the CRM interface, managing reports, dashboards, and data as well as the calendar.

  • User Interface
  • Report
  • Dashboard
  • Data organization
  • Calendar

Client Relationship Management

This block of competencies gathers questions on the management of customers, contacts, prospects; the creation of accounts and campaigns.

  • Contacts
  • Leads
  • Campaign
  • Account

Organization of the activity

Candidates are tested on the management of their tasks, the inventory of histories, emailing, events and call centers.

  • Task management
  • History and Log
  • Email
  • Events
  • Calls

Sales process management

Skills tested in this domain include lead and prospect status and opportunity management. Business process integrity skills and Salesforce Knowledge are also tested.

  • Status of a lead / prospect
  • Opportunities
  • Status / Managing an opportunity
  • Business Process Integrity
  • Knowledge / knowledge base