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Tosa assessments and certification exams on Salesforce
Assessments are not required to be proctored when taken remotely, while certification exams must be taken in-person or via our remote proctoring solution.
|Assessment test||Certification exam|
|Number of questions||8||8|
|Exam protocol||Taken online||Taken online under proctored conditions, in-person or via our remote proctoring system|
|Results||Skill level on a 1 to 5 scale. Detailed skills reports||Score on a 1 to 1000 scale. Diploma delivered within 5 business days|
Skills domains and sub-domains
This domain covers skills related to managing the CRM interface, managing reports, dashboards, and data as well as the calendar.
- User Interface
- Data organization
Client Relationship Management
This block of competencies gathers questions on the management of customers, contacts, prospects; the creation of accounts and campaigns.
Organization of the activity
Candidates are tested on the management of their tasks, the inventory of histories, emailing, events and call centers.
- Task management
- History and Log
Sales process management
Skills tested in this domain include lead and prospect status and opportunity management. Business process integrity skills and Salesforce Knowledge are also tested.
- Status of a lead / prospect
- Status / Managing an opportunity
- Business Process Integrity
- Knowledge / knowledge base